FAQ

• Q: Is there an international safety certification for this product?

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  A: Its ISO 9001 certification attests to its adherence to global safety and quality standards.

• Q: What is the minimum amount that can be ordered?

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  A: 20-foot container for our brand or a 40-foot container for unique projects is the minimum purchase size.

• Q: Are you able to assist with template or design modifications?

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  A: Of course. We offer design support and are able to modify our existing templates upon your request.

• Q: What options are available for bespoke materials?

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  A: We provide full core, half core, and wood pulp customisation.

• Q: How long does it take to produce personalized items?

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  A: Custom product production typically takes 25–30 days to finish.

• Q: What is the needed deposit and payment schedule?

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  A: 30% down payment is required to begin production, and the remaining 70% must be paid before delivery.

• Q: Can I obtain samples to assess the quality beforehand?

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  A: In order for you to assess the quality before placing an order, we can send samples.

• Q: Is there an additional charge for custom packaging?

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  A: Custom packing does incur an additional fee, which will be determined by your particular needs.

• Q: Are OEM/ODM services available?

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  A: Definitely. Both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services are fully within our scope.