FAQ

• Q: Is the product internationally certified for safety?

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  A: Yes, our products are certified with ISO 9001, an internationally recognized standard for quality management systems. This certification ensures that our products consistently meet customer and regulatory requirements.

• Q: What is the minimum order quantity (MOQ)?

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  A: The minimum order quantity depends on the type of order:

  For our own brand, the MOQ is one 20-foot container.

  For custom orders, the MOQ is one 40-foot container.

• Q: Can you provide design support or modify existing templates?

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  A: Yes, we can. We offer comprehensive design support and can modify our existing templates to meet your specific needs. Our team can work with you to create the perfect design for your product.

• Q: What are the options for customized materials?

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  A: You can choose from several customized materials for your products, including: Wood pulp ,Half core ,Full core

• Q: How long does it take to produce customized products?

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  A: Production for customized products typically takes 25 to 30 days after all design and material specifications have been finalized.

• Q: What is your payment method and deposit ratio?

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  A: Our standard payment terms require a 30% advance payment to begin production. The remaining 70% balance is due before delivery.

• Q: Can I get samples to confirm the quality before placing a large order?

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  A: Yes, you can. We can send you samples to confirm the quality of our products before you place your order.

• Q: Are there additional fees for customized packaging?

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  A: Yes, there are additional fees for customized packaging. The price will be calculated based on the specific type of packaging you require.

• Q: Do you support OEM/ODM?

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  A: Yes, we fully support both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) projects. We can manufacture products based on your designs or work with you to develop new products from scratch.